002. Certified Maintenance Specialist - CMS Module Two: Customer Service & Legal

Content
5 modules

Course Length
40 mins

Instructor
Alex Antoniou

Released
16 Nov 2017

Price
$49 - 99

Description

In this Module of the CMS Course, you will learn about:

  1. Customer Service
  2. Legal Considerations

    Exam Information:

    To become certified as a CMS Certified Maintenance Specialist®, you must complete the CMS course and take the CMS Exam. An additional registration form and $115 fee for the CMS exam is required. The CMS exam is 1.5 hours long, open book exam with 75 multiple choice questions. You must score 75% or better to pass (answering at least 56 questions correctly). 

    Choose How to Take the Exam: 

    • On a computer at a PSI computer testing center near you. Computer testing gives immediate test results and flexible time to take the exam. 
    • At an APSP national, regional or chapter-sponsored testing event. A list of upcoming events can be found at APSPUniversity.org. You will receive your exam results by US Mail approximately 3 weeks after the exam. 
    • Test at a community college or university near you. Proctored exams must be taken at an accredited college or university. 

    Contact apspuniversity@apsp.org or call 703-838-0083 ext 127 if you need additional information

    Visit this page for more information: CMS Information

    Objectives

    Upon completion of Module 2, you will be able to:

    1. List five customer relations skills
    2. Describe ANSI/Standards
    3. Explain how to handle customer complaints

    Certificate

    By completing/passing this course, you will attain the certificate Online Record of Completion

    Learning Credits

    CEU
    0.75
    1
    CMS glossary
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    2
    M2U1 Customer Service
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    3
    M2U2 Legal Considerations
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    4
    CMS Module Two Final Test
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    5
    CMS Module Two Course Evaluation
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